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§ 00 – Services
Operations & Reliability — for plants that can't go down.
§ 00  ·  FOR MANUFACTURERS WHO CAN’T AFFORD DOWNTIME

Your operation, protected. The line, running.

Built for the way small manufacturers actually run — production calendars, shop-floor PCs, ERPs that can’t go down, and prime contractors asking about CMMC. One predictable monthly cost. One team who answers the phone at 4 a.m. when it matters.

Book a free 30-min assessment → See what we handle ↓
RESPONSE 12 min Median ack time, last 90 days.
COVERAGE 24/7 NOC eyes-on every shift, weekends included.
PLANTS DEFENDED 50+ PA, NJ, DE small commercial mfg.
UPTIME TARGET 99.9% On infrastructure we operate.
§ 01  ·  WHAT WE HANDLE

Five services,
one unified plant IT operation.

Built for the way small manufacturers actually run — production calendars, shop-floor PCs, ERPs that can’t go down, and prime contractors asking about CMMC. Every service ladders up to one outcome: the line keeps moving.

01CONTINUITY
Continuity

Backup & Recovery

Your production schedule, inventory, quality records, drawings, and customer orders aren’t replaceable. We back them up continuously, test restores every month, and document a recovery plan you can actually run from.

  • Continuous immutable backups — can’t be encrypted by ransomware along with everything else.
  • Monthly tested restores — so you know it actually works before you need it.
  • Documented recovery runbooks for every critical system.
  • Coverage: ERP, CAD/CAM, quality records, drawings, customer orders, file servers.
Outcome · Ship again in < 4 hours
Stack we deploy
Datto BCDR Immutable cloud Veeam-aware 3-2-1-1-0
“The restore test is the only test that counts.”
— Field protocol · Starlux IT
02CYBERSECURITY
Cybersecurity

Layered Cybersecurity

Ransomware crews go after operations-heavy businesses on purpose — they know downtime costs too much to wait out. We build layered protection around that reality.

  • Endpoint protection on every workstation, server, and shop-floor PC.
  • Email security & phishing defense with ongoing user testing.
  • Network segmentation between office IT and OT so one can’t take down the other.
  • CMMC & cyber-insurance documentation support for prime-contractor work.
Outcome · Backups ransomware can’t touch
Stack we deploy
EDR Admin Management Web Filtering Password Management
“Office and shop floor should never share a broadcast domain. Period.”
— Network policy · Starlux IT
03UPTIME
Uptime

24/7 Monitoring

We monitor your servers, switches, firewalls, and business-critical applications around the clock — across every shift, not just 9–5. When something is about to fail, we know before your operators do.

  • NOC coverage 24/7/365 — second shift isn’t on its own.
  • Proactive alerts tuned for plant environments, not generic IT.
  • Patch management & update orchestration scheduled around production.
  • Application performance monitoring — ERP slowdowns caught early.
Outcome · Issues caught before operators notice
Stack we deploy
Remote Monitoring & Management Synthetic checks
“Generic IT alerts are noise. Plant-tuned alerts are signal.”
— Alert philosophy · Starlux IT
04INFRASTRUCTURE
Infrastructure

Server Management

Your servers run your ERP, your CAD, your quality records, and your shop-floor applications. We keep them optimized, patched, and forecast their refresh cycles so nothing comes as a surprise at budget time.

  • Performance tuning & capacity planning.
  • OS patching scheduled around production windows — never mid-shift.
  • Hardware refresh forecasting built into your budget cycle.
  • Virtualization, consolidation, and migration planning.
Outcome · Predictable performance, zero surprise outages
We’re fluent in
Windows Server Hyper-V VMware
“A surprise hardware failure is a planning failure. We forecast yours.”
— Capacity policy · Starlux IT
05ON‑SITE
On-site

Professional Installations

New gear, new locations, new shop-floor PCs — done right and scheduled around your production calendar. We don’t take your line down to roll out infrastructure.

  • On-site network, server & endpoint deployment.
  • Production-calendar-aware scheduling — weekends, off-shifts, planned windows.
  • Cabling, switching, Wi-Fi — including warehouse dead zones.
  • Documentation & handoff to your team or internal admin.
Outcome · Zero unplanned production interruption
What we install
Unifi SonicWall Cat 6A Industrial Wi-Fi Server racks
“If our work knocks the line down, we did it wrong. It’s that simple.”
— Field standard · Starlux IT
§ 02  ·  HOW YOUR FREE ASSESSMENT WORKS

Three steps,
one honest picture of your IT.

No commitment. No sales pitch. Just an on-site walk, a quiet analysis, and a plain-language report that tells you what’s solid, what’s soft, and what to fix first.

01 · Visit

We come to the plant.

Quick on-site review of your network, security stack, backup systems, and shop-floor PCs. We talk to the people who actually use them.

DURATION · 30–45 minutes on site
02 · Analysis

We look for the soft spots.

Vulnerabilities, single points of failure, backup gaps, unsupported software, and cost-saving opportunities. Not a generic checklist — a manufacturer’s checklist.

DURATION · 24 hours back at HQ
03 · Report

You get a prioritized plan.

Plain-language report with specific recommendations, what to fix first, what can wait, and what it’ll cost. Keep it. Use it with us, or with anyone.

DELIVERED · Within 48 hours

Services

Our Mission: Eliminate  headaches for businesses through proactive, reliable IT management that lets you focus on growth.




Your Technology. 

Improved. Protected.

Focus on your business while we handle your IT infrastructure.We deliver comprehensive IT solutions that keep your systems secure, your data protected, and your operations running smoothly.

Our Services:

  • Backup & Recovery – Automated protection for your critical data
  • Cybersecurity – Multi-layered defense against threats and ransomware
  • 24/7 Monitoring – Proactive system oversight and issue resolution
  • Server Management – Expert optimization and maintenance
  • Professional Installations – Seamless hardware and software deployment

Ready to Get Started? Schedule a 30 minute on site assessment and discover how much more efficient your business can be.


Get Your Free IT Assessment

We'll identify security vulnerabilities,          backup gaps, and cost-saving opportunities

Schedule Your Free Assessment


§ 03  ·  MANAGED SERVICE PLANS

One predictable cost.
The coverage that fits.

Round-the-clock monitoring, strong defenses, and backups you can count on when something goes wrong. Pick the plan that fits where your operation is today — we’ll grow the coverage as you grow.

PLAN · I
Secure
Essential Protection

Smaller operations · 1–5 users. The foundation every manufacturer should have, even before the first hire.

DNS & web filtering blocks malicious sites at the door
Automated patching OS and key apps, scheduled out of shift
Application control only approved software runs
Continuous monitoring proactive issue detection, 24/7

Your foundation for worry-free operations.

Start with Secure →
Most Plants Pick This
PLAN · II
Manage
Advanced Control

Growing plants · 6–25 endpoints. Everything in Secure, plus the day-to-day support that keeps the line moving.

Everything in Secure full foundation included
Helpdesk & on-site support real humans, fast pickup
Managed backup & recovery immutable, monthly restore tests
Vendor management we deal with ISP, ERP & printer vendors

The plan most of our manufacturers run on.

Move up to Manage →
PLAN · III
Complete
Total Protection

Multi-site or prime-contractor work. CMMC documentation, OT segmentation, and a fractional vCIO at the table.

Everything in Manage full coverage included
Layered EDR & MDR Huntress + 24/7 human SOC
CMMC & insurance docs audit-ready policies & evidence
Fractional vCIO quarterly roadmap with your leadership

For plants chasing prime-contractor revenue.

Talk about Complete →
§ 04  ·  BOOK YOUR FREE ASSESSMENT

Thirty minutes on site.
One honest picture.
Zero sales pressure.

We’ll review your network, security, and backup systems — then send a prioritized plan within 48 hours. Keep the report. Use it with us, or with anyone.

[01] On-site, not over Zoom. We meet at the plant, with the people running it.
[02] Plain English, not jargon. The report is written for an owner, not a CIO.
[03] No catch. You keep the findings. We don’t auto-enroll you in anything.
FORM · 005 · ASSESSMENT REQUEST • ACCEPTING

Reserve your 30-minute slot.

Pick a preferred date — we’ll confirm by phone within one business day.

Or call us · (610) 857-3630 · Mon–Fri 7a–6p ET

Our Clients

Businesses powered by professional IT management. .