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§ 00 – Services
Operations & Reliability — for plants that can't go down.
§ 00  ·  FOR MANUFACTURERS WHO CAN’T AFFORD DOWNTIME

Your operation, protected. The line, running.

Built for the way small manufacturers actually run — production calendars, shop-floor PCs, ERPs that can’t go down, and prime contractors asking about CMMC. One predictable monthly cost. One team who answers the phone at 4 a.m. when it matters.

Book a free 30-min assessment → See what we handle ↓
RESPONSE 12 min Median ack time, last 90 days.
COVERAGE 24/7 NOC eyes-on every shift, weekends included.
PLANTS DEFENDED 50+ PA, NJ, DE small commercial mfg.
UPTIME TARGET 99.9% On infrastructure we operate.
§ 01  ·  WHAT WE HANDLE

Five services,
one unified plant IT operation.

Built for the way small manufacturers actually run — production calendars, shop-floor PCs, ERPs that can’t go down, and prime contractors asking about CMMC. Every service ladders up to one outcome: the line keeps moving.

01CONTINUITY
Continuity

Backup & Recovery

Your production schedule, inventory, quality records, drawings, and customer orders aren’t replaceable. We back them up continuously, test restores every month, and document a recovery plan you can actually run from.

  • Continuous immutable backups — can’t be encrypted by ransomware along with everything else.
  • Monthly tested restores — so you know it actually works before you need it.
  • Documented recovery runbooks for every critical system.
  • Coverage: ERP, CAD/CAM, quality records, drawings, customer orders, file servers.
Outcome · Ship again in < 4 hours
Stack we deploy
Datto BCDR Immutable cloud Veeam-aware 3-2-1-1-0
“The restore test is the only test that counts.”
— Field protocol · Starlux IT
02CYBERSECURITY
Cybersecurity

Layered Cybersecurity

Ransomware crews go after operations-heavy businesses on purpose — they know downtime costs too much to wait out. We build layered protection around that reality.

  • Endpoint protection on every workstation, server, and shop-floor PC.
  • Email security & phishing defense with ongoing user testing.
  • Network segmentation between office IT and OT so one can’t take down the other.
  • CMMC & cyber-insurance documentation support for prime-contractor work.
Outcome · Backups ransomware can’t touch
Stack we deploy
EDR Admin Management Web Filtering Password Management
“Office and shop floor should never share a broadcast domain. Period.”
— Network policy · Starlux IT
03UPTIME
Uptime

24/7 Monitoring

We monitor your servers, switches, firewalls, and business-critical applications around the clock — across every shift, not just 9–5. When something is about to fail, we know before your operators do.

  • NOC coverage 24/7/365 — second shift isn’t on its own.
  • Proactive alerts tuned for plant environments, not generic IT.
  • Patch management & update orchestration scheduled around production.
  • Application performance monitoring — ERP slowdowns caught early.
Outcome · Issues caught before operators notice
Stack we deploy
Remote Monitoring & Management Synthetic checks
“Generic IT alerts are noise. Plant-tuned alerts are signal.”
— Alert philosophy · Starlux IT
04INFRASTRUCTURE
Infrastructure

Server Management

Your servers run your ERP, your CAD, your quality records, and your shop-floor applications. We keep them optimized, patched, and forecast their refresh cycles so nothing comes as a surprise at budget time.

  • Performance tuning & capacity planning.
  • OS patching scheduled around production windows — never mid-shift.
  • Hardware refresh forecasting built into your budget cycle.
  • Virtualization, consolidation, and migration planning.
Outcome · Predictable performance, zero surprise outages
We’re fluent in
Windows Server Hyper-V VMware
“A surprise hardware failure is a planning failure. We forecast yours.”
— Capacity policy · Starlux IT
05ON‑SITE
On-site

Professional Installations

New gear, new locations, new shop-floor PCs — done right and scheduled around your production calendar. We don’t take your line down to roll out infrastructure.

  • On-site network, server & endpoint deployment.
  • Production-calendar-aware scheduling — weekends, off-shifts, planned windows.
  • Cabling, switching, Wi-Fi — including warehouse dead zones.
  • Documentation & handoff to your team or internal admin.
Outcome · Zero unplanned production interruption
What we install
Unifi SonicWall Cat 6A Industrial Wi-Fi Server racks
“If our work knocks the line down, we did it wrong. It’s that simple.”
— Field standard · Starlux IT
§ 02  ·  HOW YOUR FREE ASSESSMENT WORKS

Three steps,
one honest picture of your IT.

No commitment. No sales pitch. Just an on-site walk, a quiet analysis, and a plain-language report that tells you what’s solid, what’s soft, and what to fix first.

01 · Visit

We come to the plant.

Quick on-site review of your network, security stack, backup systems, and shop-floor PCs. We talk to the people who actually use them.

DURATION · 30–45 minutes on site
02 · Analysis

We look for the soft spots.

Vulnerabilities, single points of failure, backup gaps, unsupported software, and cost-saving opportunities. Not a generic checklist — a manufacturer’s checklist.

DURATION · 24 hours back at HQ
03 · Report

You get a prioritized plan.

Plain-language report with specific recommendations, what to fix first, what can wait, and what it’ll cost. Keep it. Use it with us, or with anyone.

DELIVERED · Within 48 hours
§ 03  ·  MANAGED SERVICE PLANS

One predictable cost.
The coverage that fits.

Round-the-clock monitoring, strong defenses, and backups you can count on when something goes wrong. Pick the plan that fits where your operation is today — we’ll grow the coverage as you grow.

PLAN · I
Secure
Essential Protection

Smaller operations · 1–5 users. The foundation every manufacturer should have, even before the first hire.

DNS & web filtering blocks malicious sites at the door
Automated patching OS and key apps, scheduled out of shift
Application control only approved software runs
Continuous monitoring proactive issue detection, 24/7

Your foundation for worry-free operations.

Start with Secure →
Most Plants Pick This
PLAN · II
Manage
Advanced Control

Growing plants · 6–25 endpoints. Everything in Secure, plus the day-to-day support that keeps the line moving.

Everything in Secure full foundation included
Helpdesk & on-site support real humans, fast pickup
Managed backup & recovery immutable, monthly restore tests
Vendor management we deal with ISP, ERP & printer vendors

The plan most of our manufacturers run on.

Move up to Manage →
PLAN · III
Complete
Total Protection

Multi-site or prime-contractor work. CMMC documentation, OT segmentation, and a fractional vCIO at the table.

Everything in Manage full coverage included
Layered EDR & MDR Huntress + 24/7 human SOC
CMMC & insurance docs audit-ready policies & evidence
Fractional vCIO quarterly roadmap with your leadership

For plants chasing prime-contractor revenue.

Talk about Complete →
§ 04  ·  BOOK YOUR FREE ASSESSMENT

Thirty minutes on site.
One honest picture.
Zero sales pressure.

We’ll review your network, security, and backup systems — then send a prioritized plan within 48 hours. Keep the report. Use it with us, or with anyone.

[01] On-site, not over Zoom. We meet at the plant, with the people running it.
[02] Plain English, not jargon. The report is written for an owner, not a CIO.
[03] No catch. You keep the findings. We don’t auto-enroll you in anything.
FORM · 005 · ASSESSMENT REQUEST • ACCEPTING

Reserve your 30-minute slot.

Pick a preferred date — we’ll confirm by phone within one business day.

Booked — we'll be in touch.

We'll confirm your slot by phone within one business day.

Or call us · (610) 857-3630 · Mon–Fri 7a–6p ET

Our Clients

Businesses powered by professional IT management. .