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Privacy Policy

Last Updated: 8/25/2025

1. Introduction

Starlux IT("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.starluxpro.com and use our IT services.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, and mailing address
  • Account Information: Username, password, and account preferences
  • Service Information: Details about your IT infrastructure, systems, and service requirements
  • Communication Records: Messages, support tickets, and correspondence with our team
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site
  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website performance
  • System Information: When providing IT services, we may collect technical data about your systems for diagnostic and support purposes

2.3 Information from Third Parties

  • Business Partners: Information shared by authorized business partners or referrals
  • Public Sources: Publicly available business information to better understand your needs

3. How We Use Your Information

We use your information to:

  • Provide Services: Deliver IT support, consulting, and technical solutions
  • Customer Support: Respond to inquiries, resolve technical issues, and provide ongoing support
  • Service Improvement: Analyze usage patterns to improve our services and website functionality
  • Communication: Send service updates, maintenance notifications, and important announcements
  • Marketing: Share relevant information about our services (with your consent)
  • Legal Compliance: Meet legal obligations and protect our rights and interests
  • Security: Monitor for and prevent fraudulent or unauthorized activities

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: Improving our services, security monitoring, and business operations
  • Consent: Marketing communications and optional features (where consent is obtained)
  • Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

  • Payment processing
  • Cloud hosting and data storage
  • Email services and communication tools
  • Analytics and website optimization
  • Security monitoring

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Respond to government requests

5.4 Consent

We may share information with your explicit consent for specific purposes not covered in this policy.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and updates
  • Employee Training: Staff training on data protection best practices
  • Secure Infrastructure: Use of secure servers and facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and resolve disputes
  • Improve our services and maintain business records

Specific retention periods vary based on the type of information and applicable legal requirements. Upon request, we will provide information about specific retention periods for different categories of data.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to certain types of processing

8.2 Marketing Communications

  • Opt-Out: Unsubscribe from marketing emails at any time
  • Preferences: Manage your communication preferences in your account settings

8.3 Cookies

  • Browser Settings: Control cookie preferences through your browser settings
  • Opt-Out Tools: Use available opt-out tools for analytics and advertising cookies

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Your explicit consent where required

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email or website notice
  • Obtain consent where required by applicable law

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

Starlux Pro

  • Email: [email protected]
  • Phone: 610-857-3630
  • Mailing Address: 3230 Strasburg Road, Parkesburg PA 19365

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns appropriately.

*This privacy policy is designed to comply with major privacy regulations including GDPR, CCPA, and other applicable laws. However, you should have this policy reviewed by a legal professional to ensure it meets your specific business needs and complies with all applicable regulations in your jurisdiction.

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